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From your account you can start a new order, manage existing orders or update your account information.
Additional Resources
How to Order Online
Policies
From your account you can start a new order, manage existing orders or update your account information.
Additional Resources
How to Order Online
Policies
All prices are based on normal operating hours of 7:00am to 5:00pm Monday through Friday while full classes are in session. Events booked outside these hours may incur additional costs.
Chartwells Catering will assume cancellation of events when the College closes due to inclement weather.
Events should be planned as early as possible with the Catering Department Manager. Required notice:
Minimum guest number for a catered event is ten people. We must receive your final guest count three business days before the event or you will be charged for the last guest count received. In the event that you exceed your final guest count, you will be charged for the actual number of guests served.
Notification of cancellation is required three business days prior to the event. If a cancellation occurs after this time, any unrecoverable costs incurred while preparing for the event will be billed to the cancelling party. Cancellations left on voice mail will not be accepted.
Tablecloths are included for food and beverage tables only. Non-food tables can be covered by request at an additional cost of $3.50 per cloth. Please refer to the “Service Items” menu to order additional linen.
Custom floral arrangements and centerpieces are available at an additional charge. Please contact us to make arrangements no later than 3 business days prior to your event.
If equipment is missing upon pick-up of your event a replacement cost will be added to your bill.
If available, College departments and students may borrow equipment for events related to campus activities. Groups must sign out and accept financial responsibility for all equipment loaned.
Please contact catering@aic.edu for room reservations.
Invoices incurred for catering events are due within 30 days of receipt of the invoice. Outside groups may be required to pay 50% of the bill prior to the event with the balance due immediately after the event. All non-tax-exempt groups will be charged Connecticut Sales Tax. Please contact the catering office for more information.
When using meal exchanges please select your menu from the meal exchange menu options or the balance due for any other selection will be billed to your account. Only one meal exchange per person, per event is permitted. Value toward non-meal exchange menus will be $6.00. Names and ID numbers must be emailed to the catering manager prior to your event. You may also use meal exchanges for meal events, cookies, beverages, snacks must be paid for by an account number. Meal exchanged are for STUDENT GROUP USE ONLY. The purpose is to provide groups that are student based with an opportunity to use their meal plan to help provide a meal for a special event unlike departments on campus they typically do NOT have a budget for this purpose. If you are planning a department event you may collect meal exchanges from those students attending, only one per person for the person attending, and the $6.00 amount will be deducted from the total. (i.e.: your event is $15.95 per person, minus the meal exchange, the department would be responsible for the remaining $9.95 per person.
Student Groups, you may NOT randomly collect meal exchanges from just anyone and turn them in to pay for your event. The person providing the meal exchange by giving their name and ID number must be attending the event. Also meal exchanges CANNOT be exchanged for any cash value from the dining services department for any reason including fundraisers. You may not use meal exchanges to purchase food items from any off campus vendor. If you have any questions concerning this policy please contact the catering manager at x1155.
Those not catered by AIC Catering require a CONTRACT detailing that a licensed caterer is solely responsible for: set up of event, providing appropriate sanitary equipment, safe service of food within Hampden County Health Department guidelines and complete breakdown of event including cleaning and trash removal. The caterer must also provide a current PROOF OF LIABILITY INSURANCE FORM. AIC also requires and INSURANCE AND INDEMNIFICATION FORM (located on the AIC catering page) to be signed for each event served by the licensed caterer. Guidelines given for proper health and sanitation procedures upon returned approval of food waiver.
